Basic Shipping Policies:
- All orders require up to 24 hours processing time before shipping. Most orders placed before 2PM PST will ship same day.
- Orders are processed and shipped during regular business hours Monday through Friday.
- Orders received after 2PM PST Friday will not ship until the following Monday.
- Orders for Overnight shipping on Friday will not be delivered on weekends. If you absolutely need Saturday delivery please call us to check if your area has a Saturday service option.
- Please note due to strict shipping rules USPS does not allow packages with Lithium Ion batteries to be shipped to APO or FPO addresses.
Flat Rate Shipping & Free Shipping:
- Orders over $99 (after discounts applied) and shipped within the continental US qualify for Free Shipping.
- Free shipping will be standard shipping with UPS Ground or USPS Priority 2-3 Day (Please choose your desired option at checkout)
- For orders under $99 we offer competitive shipping rates calculated at checkout from UPS, USPS, DHL or FedEx.
Standard Ground Shipping Times: Orders are shipped from Oregon. Shipping rates and times for Alaska and Hawaii will vary.
- West Coast States: 1-3 Business Days
- Mid West States: 4-6 Business Days
- East Coast States: 6-7 Business Days
Priority Shipping & Overnight Shipping:
- Overnight or 2 Day orders must be placed before 2PM PST. No exceptions.
- Orders placed on Friday for overnight shipping will not get there until Monday - if you absolutely need Saturday delivery please call us and we can check to see if UPS or FedEx offers a Saturday service to your area.
- Please use our shipping calculator at checkout for Express Shipping rates.
Use our Shipping Cost Estimator at checkout for specific shipping rates available to you, including priority and overnight shipping rates. Please contact us with any questions regarding your order before completing the checkout process if you have specific shipping questions or requests.
Our in house shipping team is certified to ship out orders containing lithium ion batteries to most countries. Please note that all of our shipments follow IATA guidelines for proper packaging and markings for lithium ion battery shipments. Our product packaging is tested and certified to UN 38.3 drop test standards. MSDS documentation is available upon request. Please note that depending on your shipping destination there may be additional shipping restrictions. Please see below:
Domestic Shipping Restrictions:
Most orders shipped to US addresses have no shipping restrictions. However please note that for the following shipping services there are limits pertaining to the number of batteries that we can offer in a given shipment. (EVO Gimbals Lithium Ion batteries are considered single "Cells")
- USPS Surface & Air Mail: Max 8 Cells / 2 Batteries Per Shipment
- UPS Overnight / 2nd Day / 3 Day: Max 8 Cells / 2 Batteries Per Shipment
- FedEx Overnight / 2nd Day / 3 Day: Max 8 Cells / 2 Batteries Per Shipment
International Shipping Restrictions:
- Lithium Ion Battery Shipments are Prohibited through USPS International First Class or International Priority Express services. International shipments containing batteries must be shipped through a major carrier such as DHL or UPS.
- We offer international shipping through FedEx, DHL and USPS. (Please note: Batteries are not allowed through USPS for International Shipments).
- Shipping rates for international destinations are calculated during checkout.
- Please note: All charges will be in USD. Please contact your credit card provider about for exchange rates and other fees associated with your order.
- If your shipping country is not listed during checkout then this means that we do not ship to your country.
- Please note that ALL international shipments are subject to Customs Duties and or VAT import tax. Your order may be subject to your country's import or VAT tax it is your responsibility to cover this tax. VAT taxes and/or customs duties fees are paid by the customer to the courier.
- Shipping rates for small shipments such as accessories and/or parts are calculated at checkout.
- If you need your order expedited or shipped through a specific carrier please contact us for a competitive shipping quote - firstname.lastname@example.org
*Shipments are subject to your countries applicable VAT taxes.*
UPS, FedEx and USPS observe the following holidays. Please note that packages can not be shipped out until the next business day.
| Holiday || Date|
| New Year's Day || January 1, 2017*|
| Memorial Day || May 29, 2017*|
| Independence Day || July 4, 2017*|
| Labor Day || September 4, 2017*|
| Thanksgiving Day || November 23, 2017*|
| Christmas || December 25, 2017*|
| New Year's Day || January 1, 2018*|
Please allow enough time for processing and shipping during the holiday season. Due to high shipping volumes and/or weather delays USPS, UPS, DHL and FedEx may delay your delivery. Order early to ensure on time holiday shipping. See our Holiday Shipping Guide for more information.
Shipping Fees & Returns: All shipping fees are non-refundable. U nless the item is determined to be DOA, Return shipping must be covered by the buyer . For more information, please review our Return Policy .