Our team is committed to making sure each and every order goes out on time and fulfilled correctly. Please review our shipping policies below for details on when your order will be processed and shipped.
Summer Shipping Promotion:
Orders $99 and up qualify for FREE Shipping (standard FedEx Ground) delivery*
Orders $149 and up qualify for FREE FedEx 2 Day delivery*
*USA - lower 48 states only. Alaska & Hawaii excluded.
BASIC SHIPPING POLICIES:
Most orders placed before 2PM PST will ship the on same business day.
Most orders received after 2PM PST Friday will not ship until the following Monday.
DHL does not pickup on Mondays. International orders shipped through DHL which are placed after 2PM Friday or orders placed on Monday will not ship out until Tuesday.
Orders are processed and shipped during regular business hours 9AM to 5PM PST Monday - Friday.
Orders for Overnight shipping on Friday will not be delivered on weekends. If you need Saturday delivery please call us to check if your area has a Saturday service option.
Please note due to strict shipping rules USPS does not allow packages with Lithium Ion batteries to be shipped to APO or FPO addresses.
FLAT RATE & FREE SHIPPING:
Orders over $99 (after discounts applied) and shipped within the continental US qualify for Free Shipping.Free shipping will be standard shipping with FedEx Ground 2-5 Day or USPS Priority 2-3 Day (Please note USPS Priority Shipping is NOT a guaranteed service and due to lithium batteries may cause delays) if you need a package by a certain date please select FedEx Overnight, FedEx 2nd Day or FedEx 3 Day option)For orders under $99 we offer competitive shipping rates calculated at checkout from USPS, DHL or FedEx.
Ground & Standard Shipping
Standard & Ground shipping speed from our Bend, Oregon warehouse varies from 1 to 5 business days. Estimated delivery dates are shown during checkout.
West Coast: 1-3 Business Days
Mid West: 4-5 Business Days
East Coast: ~5 Business Days
PRIORITY SHIPPING & OVERNIGHT SHIPPING:
Overnight or 2 Day orders must be placed before 2PM PST. No exceptions.Orders placed on Friday for overnight shipping will not get there until Monday - if you absolutely need Saturday delivery please call us and we can check to see if UPS or FedEx offers a Saturday service to your area.Please use our shipping calculator at checkout for Express Shipping rates.
Use our Shipping Cost Estimator at checkout for specific shipping rates available to you, including priority and overnight shipping rates. Please contact us with any questions regarding your order before completing the checkout process if you have specific shipping questions or requests.
Our in house shipping team is certified to ship out orders containing lithium ion batteries to most countries. Please note that all of our shipments follow IATA guidelines for proper packaging and markings for lithium ion battery shipments. Our product packaging is tested and certified to UN 38.3 drop test standards. MSDS documentation is available upon request. Please note that depending on your shipping destination there may be additional shipping restrictions. Please see below:
Domestic Shipping Restrictions:
Most orders shipped to US addresses have no shipping restrictions. However please note that for the following shipping services there are limits pertaining to the number of batteries that we can offer in a given shipment. (EVO Gimbals Lithium Ion batteries are considered single "Cells")
USPS Surface & Air Mail: Max 8 Cells Per ShipmentUPS Overnight / 2nd Day / 3 Day: Max 8 Cells Per ShipmentFedEx Overnight / 2nd Day / 3 Day: Max 8 Cells Per Shipment
International Shipping Restrictions:
Standalone Lithium Ion battery Shipments or shipments with products that have batteries "packed with equipment" are Prohibited through USPS. Only few select products with batteries "Installed" in equipment are eligible for USPS international service. Most International shipments containing batteries have to be shipped through a major carrier such as DHL or UPS.
We offer international shipping through FedEx, DHL and USPS. (Please note: Batteries are not allowed through USPS for International Shipments).Shipping rates for international destinations are calculated during checkout. Please note: All charges will be in USD. Please contact your credit card provider about for exchange rates and other fees associated with your order. If your shipping country is not listed during checkout then this means that we do not ship to your country.Please note that ALL international shipments are subject to Customs Duties and or VAT import tax. Your order may be subject to your country's import or VAT tax it is your responsibility to cover this tax. VAT taxes and/or customs duties fees are paid by the customer to the courier.Shipping rates for small shipments such as accessories and/or parts are calculated at checkout.If you need your order expedited or shipped through a specific carrier please contact us for a competitive shipping quote - firstname.lastname@example.org
*Shipments are subject to your countries applicable VAT taxes.*
UPS, FedEx and USPS observe the following holidays. Please note that packages can not be shipped out until the next business day.
Labor Day September 2nd, 2019*
Thanksgiving Day November 28th, 2019*
Christmas December 25, 2019*
New Year's Day January 1, 2019*
Please allow enough time for processing and shipping during the holiday season. Due to high shipping volumes and/or weather delays USPS, UPS, DHL and FedEx may delay your delivery. Order early to ensure on time holiday shipping. See our Holiday Shipping Guide for more information.
SHIPPING FEES & RETURNS:
All shipping fees are non-refundable. Unless the item is determined to be DOA, Return shipping must be covered by the buyer . For more information, please review our Return Policy.