FAQ

Purchasing Questions

Yes, please see our International Orders page. Some brands and items are excluded from International Shipping.

EVO Gimbals currently ships from our primary warehouse in Bend, Oregon. In some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.

We have found one of the reasons customers have been so happy with us is that they get their stuff fast!

You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and past order history

In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment. See our Shipping Policies for full details.

Please note: EVO Gimbals reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.

When you place an order, an authorization is put on your card for the amount of your order. Your credit card is not actually charged, however, until your items actually ship and tracking information is available. There is one exception to this. For items marked as a "Pre-Order," we will charge your card for the full amount of the order upon order confirmation. The reason for this is because with pre-orders that can last for 1-3 months or more, by the time the product is ready to ship the credit card information may no longer be valid. By charging up front this is no longer an issue and we can ship orders as soon as they come available. If a Pre-Order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.

Absolutely. We use the latest security and encryption technologies to make sure your information stays private!  See our Hacker Tested and Secure page for more details

Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction. Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page "How To Pay With Prepaid Gift Cards". Using this system, you can place an order on our site with the aforementioned Prepaid Gift Cards via PayPal.

EVOGimbals.com requires your web browser to accept cookies and to have javascript turned on in order to access certain areas and functions of our website, such as the shopping cart and my account sections. Make sure you have the most up to date version of your web browser, and if you continue to have problems, give us a call at 866-977-6688.

Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as "Order Received." Once an order has been marked as "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Yes! Our main office in Bend Oregon we have staff that can demo any item shown on our website. 

Yes! We love to help support educational programs, schools and our service men and women. Please email us for a discount code or quote on a bulk discount.

COmpany Questions

EVO Gimbals core components are manufactured and assembled in China. All of our products are built using ISO9001 standards to ensure quality and performance. Each and every one of our gimbals are then sent to our warehouse in Bend, Oregon for final packing and inspection. We back our products with a 1 Year US Parts and Labor Warranty.

Our products are produced in the same manufacturing facility. Zhiyun is a great company and is one of several technology partners we work with to bring our line of products to life. 

NO! There is no free lunch! LoL - Kidding aside we are always seeking content partners and if you are interested in helping our team produce reviews or content we encourage you to reach out to our team on our contact page. Alternatively if your interested in monetizing your YouTube channel please check out our affiliate program

Through our physical location we do have gimbals and camera equipment available to rent. Please see EVOStudios.com for more information.


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